Course Listings

Brainseed On-Site Course Offerings

We offer the following on-site training courses. Each course can be custom-tailored to your airport's specific training needs. Scroll down for more info.

  • Airport Security Coordinator
  • Trusted Agent Training
  • Basic and Advanced Airport Operations Practicums - most popular course
  • Airport Security Coordinator Training
  • Strategic Planning Primer
  • Creating a Meaningful & Effective Minority/Disadvantaged/Woman-owned Business Program
  • Airport Customer Service Excellence
  • Americans with Disabilities Act (ADA) Compliance Training
  • Airport Law Basics
  • Airport Benchmarking and Performance Measures
  • Airport Business Development
  • Hazardous Materials Program Management
  • Airport Risk Management
  • Airport Rates and Charges
  • Airport Emergency Response
  • Airport Concessions and Property Management
  • Airport Projects Planning and Management
  • Airport Marketing and Community Management
  • Airport Environmental Management
  • Landside and Curb/Ground Transportation Management
  • Airfield Pavement Management Program
  • Terminal Operations Training
  • Trusted Agent Training

 

  • Airport Security Coordinator


This 1 day course focuses on the 49 Code of Federal Regulations (CFR) Part 1542 required training for individuals serving as airport security coordinators (ASCs) or alternate ASCs.

This course will cover the following areas:

1.      History of Civil Aviation Security – Overview

2.      ASC responsibilities and training as identified in TSA airport security regulation, Part 1542.3 Airport Security Coordinator.

3.      Airport Security Requirements as identified in Part 1542 Subpart A - General

4.      Airport Security Program (ASP) requirements as identified in Part 1542 Subpart B – Airport Security Program

5.      Airport Security Operations as identified in Subpart C – Operations

 

  • Trusted Agent Training


This 1 day course focuses on 49 Code of Federal Regulations (CFR) Part 1542 airport security requirements for Trusted Agents as identified in Security Directive (SD) 1542-04-08G.

This course will cover the following areas:

1.      49 CFR Part 1520 – Protection of Sensitive Security Information

2.      49 CFR Part 1540 – Civil Aviation Security

3.      49 CFR Part 1542 – Airport Security

4.      Part 1542.209 – Fingerprint-based Criminal History Records Checks (CHRCs)

5.      Part 1542.211 – Identification Systems

6.      Security Directive 1542-04-08G – Security Threat Assessment (STA) and Reporting Requirements Related to Individuals with Airport-Issued Identification Media

7.      Airport Security Program Change 12-01 – CHRCs and STAs – Submission Requirements

 

  • Aviation Security for Law Enforcement Officers


This 2-day course educates airport law enforcement personnel in Homeland Security regulations and how to integrate those with local law enforcement ordinances. This training is restricted to airport security coordinators/directors, TSA managers and officers. Training includes case studies, videos and discussions.

This course covers the following areas:

1.      An overview of airport security including significant changes as a result of the first Gulf War and 9/11.

2.      Overview of prevalent TSA regulations and impact on airport operations.

3.      Customer and non-security personnel involvement in airport security (security announcements, etc.)

4.      A discussion of typical airport-crimes and security violations.

5.      Suspicious packages, abandoned bags and airport bomb detection (K-9) initiatives.

6.      Conducting threat assessments.


*This training is not a supplement to, or a substitute for, TSAR 1542.3 required training.

 

  • Airport Operations Practicums (Basic and Advanced)


These intensive 2-day courses are for employees who are new to airports and/or airport operations. It is designed to give the airport neophyte a thorough overview of ICAO standards and FAA Part 139 airport certification regulations.

This course covers the following areas:

1.      Runway incursions, airfield lighting, signage and markings.

2.      Requirements of Part 139, including airport personnel responsibility by section.

3.      Airport "sections" (eg, landside versus airside) and applicable Federal regulations plus a discussion of airline versus airport responsibilities.

4.      The role of airport operations and how it meshes with other airport divisions and incorporating those division into operation requirements.


*The advanced course delves deeper into airport operation issues by utilization of case studies and problem solving scenarios. This course assumes the employee has at least 2 years of experience in the field of airport operations.

 

  • Airfield Pavement Management Program


This 1-day program introduces participants to Federal legislation, requirements and available funding for airfield pavement management programs.

This course covers the following areas:

1.      An overview of pavement evaluation and management requirements.

2.      Budgeting resources for airport managers and staff.

3.      Maintaining the airfield with minimum disruption of airline service.

4.      Valuable discussion about nation-wide best practices.

 

  • Press Management in a Crisis Situation


This 1-day course focuses specifically on dealing with the press during a crisis. Participants will learn what information should be disseminated to the public, how and by whom.

This course covers the following areas

1.      Differentiating between "need-to-know," "want to know," and "public information"

2.      and understanding the impact of information on the community at large.

3.      Creating effective relationships with the press.

4.      Press management "tabletop" exercise.

5.      Identifying different audiences in a crisis situation and getting the right information to the right audience.

 

  • Airport Emergency Response


This 2-day course teaches best practices in emergency response to first responders and other staff responsible for reacting to airport emergencies.

This course covers the following areas:

1.      Exploration of the 3 "Cs" of incident management: command, control and communication.

2.      Introduction to incident command as defined by the Federal Emergency Management Administration (FEMA) along with crisis management principles.

3.      Definition of phases of emergency management.

 

  • Airport Role in an Aviation Disaster


This 2-day course teaches participants the basics of dealing with families in the event of an aviation disaster, per the requirements of Aviation Disaster Family Assistance Act of 1996 (ADFAA). While the Act is applicable to airlines, it provides a template for airport managers faced with dealing with airline disasters.

This course covers the following areas:

1.      An outline of the ADFAA and what sections airport officials can adopt during a disaster.

2.      Comparing and contrasting roles of the airline and airport during a disaster.

3.      Including an aviation disaster component in the airport emergency plan.

4.      Preparing and caring for staff engaged in disaster response activities.

 

  • Hazardous Materials Program Management


This is a 2-day course that teaches participants how to respond, assess and report hazardous incidents on the airport.

This course covers the following areas:

1.      The legal requirements of HAZMAT programs (both environment and employee safety requirements)

2.      Incorporation of HAZMAT initiatives in employee safety and health policies and programs.

3.      Review of best industry best practices risk assessment, program management and response techniques.

 

  • Strategic Planning Primer/Basics


This is a 2-day course designed to provide airport professionals with an understanding of the process and framework which will be the jump point for developing their airport's strategic direction. Participants will come away from the training with the framework for the organization's strategic plan including a template for the plan and scorecards.

This course will cover the following areas:

1.      Purpose and necessity for strategic planning

2.      Determining the industry outlook (including a specific look at the regional area)

3.      Conducting a S.W.O.T. analysis

4.      The differences between goal, initiatives, objectives, and actions

5.      The purpose and value of dashboards/scorecards/measures

 

  • Creating a Meaningful & Effective Minority/Disadvantaged/Woman-owned Business Program


This 2-day course provides the tools airport owner/operators need to create programs that are meaningful to the airport and their communities while complying with Federal and local regulations and laws.

This course will cover the following areas:

1.      Legal basis for such programs, including the differences between federal and local programs.

2.      DBE, MWBE, ACDBE, HUB; what do they all mean? How are they different? What are the similarities?

3.      Certification requirements and how owner/operators can make the process easier for applicants and facilitate reciprocity between airport recipients.

4.      Ensuring contract compliance, even before the contract is signed.

5.      Designing bid packages that are understandable, accessible and attractive to the best "players."

6.      Partnering with the airport community/region to prepare its residents to participate in airport growth opportunities.

 

  • Airport Customer Service Excellence


This 2-day course will provide insight into the tricks of the trade utilized by the top customer service providers in the industry. Participants will explore methods of creating and implementing one program that is embraced by all airport tenants and their employees.

This course will cover the following areas:

1.      Customer identification.

2.      Engaging your customers in creating the services they want.

3.      Innovations in creating customer service that is seamless across company lines (i.e., airlines, concessions, TSA, etc.)

4.      Customer service training versus education.

5.      Incentives that make a difference.

 

  • Americans with Disabilities Act (ADA) Compliance Training


This is a 2-day course which engages participants in not only the fundamentals of this federal law, but also its continued impact on the total airport environment. Owner/operators are responsible not only responsible for accommodating customers, but also that of airport employees. This course provides the basics plus the updates as issued by the US Equal Employment Opportunity Commission (EEOC) and the FAA.

This course will cover the following areas:

1.      The history of the law, plus recent updates, along with owner/operator applications and responsibility.

2.      Liability mitigation, along with risk management techniques.

3.      Obligations of airport architects, engineers and construction contractors in the design, development, construction and renovation of airport facilities.

4.      Application of the ADA to airport diversity initiatives.

5.      Incorporation of ADA laws into customer service initiatives.

 

  • Airport Law Basics


This 2- day course covers prevalent airport legal issues as well as the basics of airport law. The course gives airport legal and management staff a legislative update as well in an overview of topics such as constitutional amendments and their application on airports, passenger facility charges, aircraft noise regulations, ACDBE/DBE program requirements and airport improvement program grants.

This course will cover the following areas:

1.      Congressional action (on inaction) and its effect on airport operations.

2.      TSA regulation requirements along with other security and law enforcement requirements.

3.      Airport fees, rates and charges (including ground transportation fees, fees for off-airport operators and tenants and developing rate ordinances).

4.      The implications of receiving federal grant money for airport construction projects.

5.      Navigating the waters of airport gate leasing and airport competition plans.

6.      External resources available to airport attorneys.

 

  • Airport Benchmarking and Performance Measurements


This 2-day course provides participants with an understanding of the importance of benchmarking their airports against other airports and performance measurement techniques currently employed by airports around the country.

This course will cover the following areas:

1.      Definition of the terms "benchmark" and "performance measures" and how they are crucial to all areas of airport management.

2.      Tying performance measures to the airport's strategic plan.

3.      How to establish measures that are meaningful and provide information needed to improve service, facilities, etc.

4.      Review and discussion of case studies along with conversation with industry experts to guide participants in identifying measurement and benchmarking areas.

5.      Pitfalls of measuring and benchmarking the wrong things.

 

  • Airport Business Development


This 2-day course teaches the importance of continued business development, with an emphasis on non-traditional business development, in insuring an airport's financial stability

This course will cover the following areas:

1.      Identifying and maximizing of on and off airport revenue opportunities.

2.      Creating a long-term financial plan.

3.      Engaging staff at all levels in identifying non-traditional revenue sources.

4.      Using alternative revenue sources to bridge gaps caused by airline service declines and changes.

 

  • Airport Risk Management


This 2-day course addresses the cost of liability claims to airports and the importance and methods of implementing programs to mitigate those claims.

This course will cover the following areas:

 

1.      Proven airport risk management and loss control initiatives and programs.

2.      Potential liabilities associated with airport special events such as air shows.

3.      Preparing for the unknown.

4.      The cost of runway incursions.

 

  • Airport Rates and Charges


This 2 day course is for airport staff responsible for developing rates and charges along with identifying capital sources.

This course will cover the following areas:

 

1.      Capital funding sources, including passenger facility charges, federal grants, and general aviation revenue bonds.

2.      Managing multiple funding sources.

3.      The impact of rates and charges on airport service and the cost and financing of providing new services.

4.      How rates and charges are derived.

 

  • Airport Concessions and Property Management


This is a 2 day session that focuses on the intricacies of concessions development and management along with property rental and management. The course gives staff a clear understanding of the importance of concessions and leases to the airport's bottom line.

This course will cover the following areas:

1.      Evaluating existing concessions and against potential opportunities, including non-traditional concession opportunities and non-traditional concession placement on airport property.

2.      The Federal Airport Concessionaire Disadvantaged Business Enterprise (ACDBE)

3.      program, its impact on airport concessions, requirements and its use in building bridges with the airport community.

4.      Optimizing airport property rentals, including in terminal complexes and off airport properties.

5.      Using airport-owned property in non-traditional ways to increase airport revenue.

6.      Establishing measurements to ensure property objectives are met.

 

  • Airport Projects Planning and Management


This 2-day course begins with an overview of airport projects across the country, focusing on airfield construction. A project on one of those airports will be used as a case study by course participants.

This course will cover the following areas:

1.      Airport master planning.

2.      Land use development and management strategies.

3.      Airfield, building and terminal maintenance subjects of concern and their mitigation.

4.      Program management essentials.

 

  • Airport Marketing and Community Engagement


This is a 2-day course focusing on the importance of a "living" marketing program to maintain the viability and vibrancy of an airport. This session also addresses the importance of airports becoming good neighbors in their regions by building strong relationships and supporting community initiatives.

This course will cover the following areas:

1.      How to develop an airport marketing plan based on the participants' regional needs and airport capacity.

2.      Creating and sustaining relationships between customers, staff and tenants.

3.      Creating a communications plan that addresses the dissemination of pertinent information to the public in a timely manner.

4.      Promoting the airport via support of regional initiatives, both charitable and in economic development.

5.      Partnering with local chambers of commerce and visitor and convention bureaus.

 

  • Airport Environmental Management


This 2-day course focuses on the airport compliance with and management of environmental laws and regulations.

This course will cover the following areas:

1.      Environmental regulations and laws and their impact on airport operations. Also, an overview of pending legislation.

2.      A review of enforcement and compliance initiatives (both Federal and local) and appropriate airport responses to inspections.

3.      HAZMAT regulations and responses, along with storm water, air quality, and waste impacts on airports.

4.      Basics of developing an Environmental Impact Assessment and the effects of Environmental Impact Statements.

 

  • Landside and Curb/Ground Transportation Management


This 2-day course focuses on the management of airport areas, from egress to the checkpoint. It provides participants with vital information on an airport management area that typically does not receive the level of attention as the airfield, security or concourses.

This course will cover the following areas:

1.      Intermodal transportation.

2.      Ground transportation (hotel, rental car, and off airport parking shuttle) permitting.

3.      Airport customer perception and its impact on customer satisfaction.

4.      On-airport parking, fees, facilities and customer service.

5.      Special event planning.

 

  • Airport Security Coordinator


This 1 day course focuses on the 49 Code of Federal Regulations (CFR) Part 1542 required training for individuals serving as airport security coordinators (ASCs) or alternate ASCs.  

This course will cover the following areas:

1.      History of Civil Aviation Security - Overview

2.      ASC responsibilities and training as identified in TSA airport security regulation, Part 1542.3 Airport Security Coordinator. 

3.      Airport Security Requirements as identified in Part 1542 Subpart A - General

4.     Airport Security Program (ASP) requirements as identified in Part 1542 Subpart B - Airport Security Program

5.     Airport Security Operations as identified in Subpart C - Operations

 

  • Trusted Agent Training


This 1 day course focuses on 49 Code of Federal Regulations (CFR) Part 1542 airport security requirements for Trusted Agents as identified in Security Directive (SD) 1542-04-08G.

This course will cover the following areas:

1.      49 CFR Part 1520 - Protection of Sensitive Security Information

2.      49 CFR Part 1540 - Civil Aviation Security

3.      49 CFR Part 1542 - Airport Security

4.      Part 1542.209 - Fingerprint-based Criminal History Records Checks (CHRCs)

5.      Part 1542.211 - Identification Systems

6.      Security Directive 1542-04-08G - Security Threat Assessment (STA) and Reporting Requirements Related to Individuals with Airport-Issued Identification Media

7.      Airport Security Program Change 12-01 - CHRCs and STAs - Submission Requirements